Where do your email replies go?

As an attendee, you’ve just registered for an event, and you’re EXCITED! It’s going to be so great. Your inbox DINGs and there it is. Your Receipt! CONFIRMED! YES!

Now you have a question, and instinctively reply to the email.

OK ^^^^^ that is the setup.

All-to-often I see these email receipts sent from noreply@ email addresses. Why would you not want your attendees to reply? Well….. maybe you’re selling tickets to an anonymous attendee. Like a sports game, a concert, a band gig. These nameless attendees just need a fast pass to get in the door, but don’t need a name tag.

It’s my opinion that every ticket holder should have an email contact back to customer service. Should that reply to email address be you? The single Event Organizer from @EventBrite or @EventDay ?

I think not. I would call it best practice to setup an event alias that can be broadcast to an array of customer service representatives.

Even for smaller events it’s nicer to use an alias. Get 2 or 3 volunteers in your organization to watch the alias distribution list.

You’ll have a better attendee experience if you have a small team that can answer quick questions, or forward on questions to the correct channels for more difficult scenerios.

At the end of the day, you are asking for the special in person time with these attendees. The least you could do is answer there questions.

Printing EventBrite Name Badges On Demand

Ahhh Name Badges. Can’t live without them, and they’re so hard to get right. We’ve all been up the night before, mail merging, and pre printing name badges. Only to then have to resort to the Sharpie solution for walk ins, and name corrections.

With EventDay’s integration to EventBrite, those are pains of yesterday. This quick video tutorial, shows you how to setup EventDay to Sync tickets with EventBrite, and print name badges on Demand as your attendees arrive at your event.

Quick Start: Create a Basic Event

This quick screen cast will walk you through setting up a basic event, and to publish a Microsite (registration page) to allow for registrations.

In this screen cast you will see how to

  1. Create an Event
  2. Publish a Registration Microsite
  3. Edit a Ticket Type, and Modify Custom Data Collection
  4. See an introduction to Email Templates
  5. Look at Ticket Type Triggers

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Infusionsoft Intro 4 of 4: Email and QRCodes

This screencast series focuses on getting started with EventDay and Infusionsoft. While both products are very mature, and offer 100’s if not 1000’s of features, this series is meant to be a quick start to show the basic capabilities with integration between the two platforms.

4 or 4: Email and QRCodes

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Infusionsoft Intro 3 of 4: Tags and Triggers

This screencast series focuses on getting started with EventDay and Infusionsoft. While both products are very mature, and offer 100’s if not 1000’s of features, this series is meant to be a quick start to show the basic capabilities with integration between the two platforms.

3 of 4: Tags and Triggers

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Infusionsoft Intro 2 of 4: Synchronizing Tickets

This screencast series focuses on getting started with EventDay and Infusionsoft. While both products are very mature, and offer 100’s if not 1000’s of features, this series is meant to be a quick start to show the basic capabilities with integration between the two platforms.

2 of 4: synchronizing Tickets

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Infusionsoft Intro 1 of 4: Getting Connected

This screencast series focuses on getting started with EventDay and Infusionsoft. While both products are very mature, and offer 100’s if not 1000’s of features, this series is meant to be a quick start to show the basic capabilities with integration between the two platforms.

1 of 4: Getting Connected

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Windows Phone : Event Mobile Checkin App

EventDay offers mobile support for what we call “super fast check-in”. Imagine this.

  • Your attendee walks in.
  • You Scan their QRCode (that you sent by SMS/Text Msg or Email)
  • EventDay automatically checks them in, and prints their name badge
  • Repeat for Next Attendee

It really is that easy. This quick screen cast shows you all the ins-and-outs of the EventDay Mobile app, using the Windows Phone platform as a demo. But the Apple/IOS and Android work the same way.

Enjoy!
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Setting up your EventDay Mobile App

When you download EventDay.WF (Work Flow) from the Marketplace, you’re downloading the same app everyone else in the world is. In order to Configure your Mobile App, to work with your Event, The app asks you to scan a Configuration code. This is an instruction set, that we have embedded into a QRCode. It’s pretty nice. You simple scan the QRCode, and the app is ready to use.

One complication is, that we do have several places in the App, where we display QRCodes, and a common mistake is to try and scan the Marketing URL QRCode, in which case the Application (on your phone) shows an error. In this example, Windows Phone is showing the Error. (We also support Android, and IPhone, which would show the same error).

WindowsPhoneMobileSetup

Here is a quick Screen Shot, that shows the Appropriate Mobile Setup Code.

  1. 1. Open Settings
  2. 2. Click on Mobile Setup
  3. 3. Scan the QRCode

Finding-Mobile-Setup

Special Thanks to Twitter Power User: @SaramgSilva for her help on this post!