When Attendees Attack

An angry, confused attendee—or worse, a group—isn’t something vendors or other event staff want to deal with. Instead of hiring extra security, consider proactive methods of controlling the crowds.

One queue, multiple registration terminals
While Americans seem to understand the concept of lines, it can be confusing as to which of the many to get into. Should they get into the registration line, the prepaid line, the lost ticket line or the VIP line? Inevitably, one line always moves slower than the other, frustrating everyone.

To combat this, use stanchions to mark off a single-queue system and have this entrance clearly marked. One line gives the check-in stations far more flexibility, and allows event organizers to process attendees faster, regardless of admission type (general, VIP, speaker, lost ticket, etc.).

Misspellings, Typos and Glitches, oh my!
No one like to walk around with a name tag that’s incorrect. Systems like ours can track attendees as they check in, correct, add or delete registrants right from the check-in table and make last-minute guests feel like they signed up in plenty of time.

Silverlight-powered software with fast label printers go a long way when put in the right hands. Why more conferences aren’t using similar technology baffles us.

Apple fans may be willing to wait for iPads, but most people abhor such.

But it’s certainly not foolproof, as slow printers, underpowered computers and inept staff can make this experience horrible pretty quickly. It’s also necessary to have software that works online and off, something we appreciated when the Microsoft Azure server decided to not work last Leap Day. Proper design saved us—although we were without some of the automagical digital signage and iPhone-enabled, scanned check ins—as we were able to manually check people in and print their badges in a fraction of the time it would take to sort through badges and correct errors.

Print On Demand
We’ve been to many conferences that lay out badges beforehand, and while we know this is the most efficient way to get pre-printed badges to attendees, we think the entire process is could use a lot of work.

Checking attendees in and printing their badge in under 30 seconds is something any event organizer can appreciate, right?