As an attendee, you’ve just registered for an event, and you’re EXCITED! It’s going to be so great. Your inbox DINGs and there it is. Your Receipt! CONFIRMED! YES!
Now you have a question, and instinctively reply to the email.
OK ^^^^^ that is the setup.
All-to-often I see these email receipts sent from noreply@ email addresses. Why would you not want your attendees to reply? Well….. maybe you’re selling tickets to an anonymous attendee. Like a sports game, a concert, a band gig. These nameless attendees just need a fast pass to get in the door, but don’t need a name tag.
It’s my opinion that every ticket holder should have an email contact back to customer service. Should that reply to email address be you? The single Event Organizer from @EventBrite or @EventDay ?
I think not. I would call it best practice to setup an event alias that can be broadcast to an array of customer service representatives.
Even for smaller events it’s nicer to use an alias. Get 2 or 3 volunteers in your organization to watch the alias distribution list.
You’ll have a better attendee experience if you have a small team that can answer quick questions, or forward on questions to the correct channels for more difficult scenerios.
At the end of the day, you are asking for the special in person time with these attendees. The least you could do is answer there questions.
Ahhh Name Badges. Can’t live without them, and they’re so hard to get right. We’ve all been up the night before, mail merging, and pre printing name badges. Only to then have to resort to the Sharpie solution for walk ins, and name corrections.
With EventDay’s integration to EventBrite, those are pains of yesterday. This quick video tutorial, shows you how to setup EventDay to Sync tickets with EventBrite, and print name badges on Demand as your attendees arrive at your event.
I love speaking at Events. It’s a passion I have to be on stage and both learn from the audience as well as share knowledge learned over the years. This situation just happened again to me recently, and in fact I’m myself guilty of this in the past at my own events.
Here is the setup…. I arrive a day early to prepare for my talk and I approach registration to pick up my name badge. I’m the first speaker to arrive which is normal. I’m also two hours early for my flight. It’s part of my low stress life-style. Anyway, back to the reg desk. The conversation is something like this …
Staff: Your name please?
Me: Scott Cate
Staff: Hmm, I don’t see you here.
Me: Try “C” or “K” sometimes my last name is spelled wrong?
Staff: No, not on the list, did you register?
Me: I’m a Speaker for tomorrow.
Staff: (Puzzled Look) …. We don’t have …..
And you get the point of this post.
Long story short … if your event is using Name Badges and Security Credentials, don’t forget to register your speakers.
P.S. #EventProfs ProTip : Check with your presenters ahead of time if they plan on bringing a guest or spouse. It’s a nice VIP touch to have these credentials ready as well. If guests/spouse isn’t allowed, you should communicate that well in advance to avoid a potentially uncomfortable situation.